body{margin:0;min-height:100vh;font-family:Arial,sans-serif;background:linear-gradient(180deg,#d8edff,#f5fbff);display:flex;align-items:center;justify-content:center}.login-container{width:100%;max-width:420px;padding:24px;background:#fff;border-radius:20px;box-shadow:0 20px 45px #004b961f}.login-header{text-align:center;margin-bottom:24px}.login-header h1{margin:0;color:#2790ec;font-size:28px}.login-header p{margin:8px 0 0;color:#4b6d8a;font-size:14px}.login-form{display:grid;gap:16px}.login-form label{font-size:14px;color:#4b6d8a}.login-form input{width:100%;padding:14px 16px;border:1px solid #c7d7ea;border-radius:12px;background:#f8fbff;color:#0f2945;font-size:15px;outline:none;transition:border-color .2s ease,box-shadow .2s ease;box-sizing:border-box}.login-form input:focus{border-color:#74b7ff;box-shadow:0 0 0 4px #74b7ff29}.login-button{width:100%;padding:14px 16px;border:none;border-radius:12px;background:#4d9cff;color:#fff;font-size:16px;font-weight:600;cursor:pointer;transition:background .2s ease}.login-button:hover{background:#367dd6}.login-footer{margin-top:18px;text-align:center;font-size:13px;color:#7a97b7}.login-footer a{color:#4d9cff;text-decoration:none}.login-footer a:hover{text-decoration:underline}.portal-nav-shell{position:sticky;top:0;z-index:30;padding:24px 24px 0;background:radial-gradient(circle at top left,rgba(135,199,255,.18),transparent 26%),linear-gradient(180deg,#eef7ff,#f8fbff)}.portal-nav{max-width:1240px;margin:0 auto;padding:18px 22px;display:flex;align-items:center;gap:18px;border:1px solid rgba(188,219,245,.8);border-radius:28px;background:#ffffffd6;box-shadow:0 20px 50px #2d6ca114;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.portal-nav-brand{display:flex;align-items:center;gap:14px;min-width:0;color:#18344b}.portal-nav-brand:hover{color:#18344b}.portal-nav-brand-mark{display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;border-radius:16px;background:linear-gradient(135deg,#4aabff,#257fd0);color:#fff;font-size:.9rem;font-weight:800;letter-spacing:.08em;box-shadow:0 14px 28px #257fd03d}.portal-nav-brand-copy{display:grid;gap:3px}.portal-nav-brand-copy strong{font-size:1rem;line-height:1.1;letter-spacing:-.03em}.portal-nav-brand-copy span{color:#5d7a93;font-size:.86rem;line-height:1.2}.portal-nav-links{display:flex;flex-wrap:wrap;gap:10px}.portal-nav-link{display:inline-flex;align-items:center;justify-content:center;min-height:46px;padding:0 16px;border-radius:16px;border:1px solid transparent;color:#476784;font-size:.94rem;font-weight:700;transition:transform .2s ease,border-color .2s ease,background-color .2s ease,color .2s ease,box-shadow .2s ease}.portal-nav-link:hover{transform:translateY(-1px);color:#257fd0;border-color:#d8e8f5;background:#f6fbff;box-shadow:0 10px 20px #257fd014}.portal-nav-link-active{color:#257fd0;border-color:#cfe3f3;background:linear-gradient(180deg,#fbfdff,#eef7ff);box-shadow:inset 0 1px #fffc}.portal-nav-meta{margin-left:auto;display:flex;align-items:center;gap:12px}.portal-role-badge{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 14px;border-radius:999px;background:#4aabff1f;color:#257fd0;font-size:.8rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.portal-logout-button{min-height:46px;padding:0 16px;border:1px solid #d0e2f1;border-radius:16px;background:#fff;color:#18344b;font-size:.94rem;font-weight:700;box-shadow:inset 0 1px #fffc;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease}.portal-logout-button:hover{transform:translateY(-1px);border-color:#a8cae5;box-shadow:0 12px 24px #257fd014}@media(max-width:980px){.portal-nav-shell{padding:18px 18px 0}.portal-nav{flex-wrap:wrap}.portal-nav-meta{width:100%;justify-content:space-between}}@media(max-width:720px){.portal-nav{padding:18px;border-radius:22px}.portal-nav-links,.portal-nav-meta{width:100%}.portal-nav-meta{flex-direction:column;align-items:stretch}.portal-logout-button,.portal-role-badge{justify-content:center}}.app-content{padding-top:10px;max-width:1200px;margin:0 auto;padding-left:24px;padding-right:24px}.dashboard-container{min-height:100vh;padding:36px;background:radial-gradient(circle at top left,rgba(135,199,255,.18),transparent 24%),linear-gradient(180deg,#eef7ff,#f8fbff);color:#18344b;font-family:Segoe UI Variable,Trebuchet MS,sans-serif}.dashboard-header{margin:0 auto 28px;max-width:1240px;padding:28px 32px;border:1px solid rgba(188,219,245,.8);border-radius:28px;background:#ffffffd1;box-shadow:0 20px 50px #2d6ca114;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.dashboard-header-split{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(320px,420px);gap:24px;align-items:start}.dashboard-header-copy,.dashboard-header-aside{min-width:0}.dashboard-eyebrow{margin:0 0 10px;color:#257fd0;font-size:.78rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase}.dashboard-header h1{margin:0;font-size:clamp(2rem,4vw,3.6rem);line-height:1;letter-spacing:-.05em}.dashboard-subtitle{margin:12px 0 0;max-width:44rem;color:#5d7a93;font-size:1rem;line-height:1.7}.dashboard-main{margin:0 auto;max-width:1240px}.admin-search-panel{padding:22px;border-radius:24px;border:1px solid #d6e7f6;background:linear-gradient(180deg,#fdfefe,#eef7ff);box-shadow:inset 0 1px #fff9}.dashboard-search-form{display:grid;gap:12px}.dashboard-search-label{color:#18344b;font-size:.95rem;font-weight:700}.dashboard-search-input-row{display:flex;gap:12px}.dashboard-search-input{width:100%;padding:15px 16px;border:1px solid #c9deef;border-radius:16px;background:#fff;color:#18344b;font-size:.96rem}.dashboard-search-input:focus{outline:none;border-color:#63aee6;box-shadow:0 0 0 4px #4aabff1f}.dashboard-search-button{padding:0 18px;border:1px solid #1f7dd4;border-radius:16px;background:linear-gradient(180deg,#2f95ed,#257fd0);color:#fff;font-size:.95rem;font-weight:700;transition:transform .2s ease,box-shadow .2s ease}.dashboard-search-button:hover{transform:translateY(-1px);box-shadow:0 12px 22px #257fd02e}.dashboard-search-help{margin:14px 0 0;color:#5d7a93;line-height:1.6}.dashboard-search-chip-row{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}.dashboard-search-chip,.admin-inline-tag{display:inline-flex;align-items:center;justify-content:center;padding:8px 12px;border-radius:999px;background:#257fd017;color:#257fd0;font-size:.78rem;font-weight:700;white-space:nowrap}.user-dashboard-hero,.admin-dashboard-hero{display:grid;grid-template-columns:1.3fr .9fr;gap:22px;margin-bottom:24px}.user-dashboard-hero-copy,.admin-dashboard-hero-copy,.user-dashboard-status-panel,.admin-dashboard-status-panel{padding:28px;border-radius:28px;background:#fff;border:1px solid #d8e8f5;box-shadow:0 18px 45px #1f659a14}.user-dashboard-kicker,.dashboard-kicker{margin:0 0 12px;color:#257fd0;font-size:.8rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase}.user-dashboard-hero-copy h2,.admin-dashboard-hero-copy h2{margin:0 0 14px;max-width:12ch;font-size:clamp(2rem,4vw,3.5rem);line-height:.98;letter-spacing:-.05em}.user-dashboard-hero-copy p:last-child,.admin-dashboard-hero-copy p:last-child{margin:0;max-width:42rem;color:#57728b;line-height:1.75}.user-dashboard-status-panel,.admin-dashboard-status-panel{display:grid;gap:14px;align-content:start;background:linear-gradient(180deg,#fff,#edf7ff)}.status-chip{padding:18px;border-radius:20px;background:#f0f8fff2;border:1px solid #d4e6f5}.status-chip-label{display:block;margin-bottom:8px;color:#5d7a93;font-size:.78rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.status-chip strong{font-size:1rem;line-height:1.5}.user-dashboard-grid,.admin-dashboard-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:22px}.dashboard-card-wide{grid-column:span 12}.dashboard-card-header{margin-bottom:18px}.dashboard-card-header p{margin:0 0 10px;color:#257fd0;font-size:.78rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase}.dashboard-card-header h3{margin:0;font-size:1.45rem;line-height:1.15;letter-spacing:-.03em}.card-content{display:grid;gap:16px}.info-list,.placeholder-stack,.timeline-list{display:grid;gap:14px}.info-row,.placeholder-panel,.timeline-item,.chat-placeholder,.support-item{padding:16px 18px;border-radius:20px;background:#f7fbff;border:1px solid #dbeaf6}.info-row{display:flex;justify-content:space-between;gap:18px;align-items:center}.info-row span,.placeholder-label{color:#5d7a93;font-size:.84rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.info-row strong,.placeholder-panel strong,.timeline-item strong,.support-item strong{color:#18344b}.quick-actions{display:grid;gap:12px}.quick-action-button{width:100%;padding:16px 18px;border:1px solid #cde1f2;border-radius:18px;background:linear-gradient(180deg,#fbfdff,#eef7ff);color:#18344b;font-size:.98rem;font-weight:600;text-align:left;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease}.quick-action-button:hover{transform:translateY(-1px);border-color:#9fcbef;box-shadow:0 12px 22px #257fd01a}.dashboard-note,.timeline-item p,.chat-placeholder p,.support-item p{margin:0;color:#5d7a93;line-height:1.65}.support-list,.admin-message-list{display:grid;gap:12px}.admin-message-item{padding:18px;border-radius:20px;background:#f7fbff;border:1px solid #dbeaf6}.admin-message-header,.support-item{display:flex;justify-content:space-between;gap:16px;align-items:start}.admin-message-meta{margin:6px 0 0;color:#5d7a93;font-size:.92rem}.admin-message-badges{display:flex;flex-wrap:wrap;gap:8px}.support-badge{display:inline-flex;align-items:center;justify-content:center;padding:8px 12px;border-radius:999px;background:#4aabff24;color:#257fd0;font-size:.78rem;font-weight:700;white-space:nowrap}@media(max-width:980px){.dashboard-container{padding:18px}.dashboard-header-split,.user-dashboard-hero,.admin-dashboard-hero{grid-template-columns:1fr}.dashboard-card{grid-column:span 12}.info-row,.support-item{flex-direction:column;align-items:flex-start}}@media(max-width:640px){.dashboard-header,.user-dashboard-hero-copy,.admin-dashboard-hero-copy,.user-dashboard-status-panel,.admin-dashboard-status-panel,.dashboard-card{padding:22px 18px;border-radius:22px}.admin-search-panel{padding:18px;border-radius:20px}.dashboard-search-input-row,.admin-message-header{flex-direction:column}.dashboard-search-button{min-height:48px}.user-dashboard-hero-copy h2,.admin-dashboard-hero-copy h2{max-width:none}}.messages-page-grid{display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);gap:22px}.messages-page-grid .dashboard-card{grid-column:auto}.messages-sidebar-card,.messages-thread-card{height:100%}.messages-sidebar-toolbar{display:flex;flex-wrap:wrap;gap:10px}.messages-conversation-list{display:grid;gap:12px}.messages-conversation-item{width:100%;padding:18px;box-sizing:border-box;border:1px solid #dbeaf6;border-radius:20px;background:#f7fbff;color:#18344b;font:inherit;text-align:left;cursor:pointer;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease,background-color .2s ease}.messages-conversation-item:hover{transform:translateY(-1px);border-color:#a8cae5;box-shadow:0 12px 24px #257fd014}.messages-conversation-item:focus-visible{outline:3px solid rgba(74,171,255,.18);outline-offset:3px}.messages-conversation-item-active{background:linear-gradient(180deg,#fff,#eef7ff);border-color:#9fcbef;box-shadow:0 12px 24px #257fd01a}.messages-conversation-top,.messages-conversation-footer,.messages-thread-header,.messages-bubble-meta{display:flex;justify-content:space-between;gap:14px;align-items:start}.messages-conversation-top strong,.messages-thread-header strong,.messages-bubble-meta strong{color:#18344b}.messages-conversation-top p,.messages-thread-header p,.messages-conversation-preview,.messages-bubble p{margin:0;color:#5d7a93;line-height:1.65}.messages-conversation-top p{margin-top:5px;font-size:.94rem}.messages-conversation-top span,.messages-bubble-meta span{color:#6c88a1;font-size:.8rem;font-weight:700;white-space:nowrap}.messages-conversation-preview{margin-top:12px;font-size:.94rem}.messages-conversation-footer{margin-top:14px}.messages-thread-card .card-content{gap:18px}.messages-thread-header{padding:18px;border-radius:20px;background:#f7fbff;border:1px solid #dbeaf6}.messages-thread-stream{display:grid;gap:14px}.messages-bubble{max-width:min(44rem,86%);padding:16px 18px;border-radius:22px;border:1px solid #dbeaf6;background:#f7fbff}.messages-bubble-employee{justify-self:end;border-bottom-right-radius:8px;background:linear-gradient(180deg,#fff,#eef7ff);border-color:#cfe3f3}.messages-bubble-staff{justify-self:start;border-bottom-left-radius:8px}.messages-composer{padding:20px;border-radius:22px;border:1px solid #d6e7f6;background:linear-gradient(180deg,#fdfefe,#eef7ff)}.messages-composer-box{margin-top:14px;min-height:108px;padding:18px;border-radius:18px;border:1px solid #dbeaf6;background:#fff;color:#5d7a93;line-height:1.65}.messages-composer-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}@media(max-width:980px){.messages-page-grid{grid-template-columns:1fr}}@media(max-width:640px){.messages-conversation-top,.messages-thread-header,.messages-bubble-meta{flex-direction:column}.messages-bubble{max-width:100%}}.search-container{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:22px}.search-card{grid-column:span 12;padding:26px;border-radius:28px;background:#fff;border:1px solid #d8e8f5;box-shadow:0 18px 45px #1f659a14}.search-panel{padding:20px;border-radius:20px;border:1px solid #d6e7f6;background:linear-gradient(180deg,#fdfefe,#eef7ff)}.search-input{width:100%;padding:14px 16px;border-radius:16px;border:1px solid #c9deef;font-size:.95rem}.search-help{margin-top:10px;font-size:.9rem;color:#5d7a93}.results-list{display:grid;gap:12px;margin-top:16px}.result-card{padding:16px 18px;border-radius:18px;background:#f7fbff;border:1px solid #dbeaf6}.result-card strong{display:block;margin-bottom:6px}.result-meta{margin:0;font-size:.85rem;color:#5d7a93}.admin-dashboard-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:22px}.admin-search-panel{padding:22px;border-radius:24px;border:1px solid #d6e7f6;background:linear-gradient(180deg,#fdfefe,#eef7ff);box-shadow:0 18px 45px #1f659a14}.dashboard-search-input{width:100%;padding:14px 16px;border-radius:16px;border:1px solid #c9deef;font-size:.95rem}.dashboard-search-help{margin-top:12px;color:#5d7a93;font-size:.9rem}.dashboard-card{grid-column:span 6;padding:26px;border-radius:28px;background:#fff;border:1px solid #d8e8f5;box-shadow:0 18px 45px #1f659a14}.list{display:grid;gap:12px}.item-card{padding:16px 18px;border-radius:18px;background:#f7fbff;border:1px solid #dbeaf6}.item-card strong{display:block;margin-bottom:6px}.meta{margin:0;color:#5d7a93;font-size:.85rem}@media(max-width:980px){.dashboard-card{grid-column:span 12}}.upload-container{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:22px}.upload-card{grid-column:span 6;padding:26px;border-radius:28px;background:#fff;border:3px solid #d8e8f5;box-shadow:0 18px 45px #1f659a14}.upload-panel{padding:20px;border-radius:20px;border:1px solid #d6e7f6;background:linear-gradient(180deg,#fdfefe,#eef7ff)}.upload-input{width:100%;padding:14px 16px;border-radius:16px;border:1px solid #c9deef;font-size:.95rem;margin-top:6px;margin-bottom:16px}.upload-input[type=file]{padding:10px;background:#f7fbff}.upload-button{padding:12px 18px;border-radius:16px;border:none;background:linear-gradient(135deg,#4da3ff,#1f7edb);color:#fff;font-weight:600;cursor:pointer}.upload-button:hover{box-shadow:0 8px 20px #1f7edb40}.upload-button:disabled{opacity:.6;cursor:not-allowed}.upload-status{margin-top:10px;font-size:.9rem;color:#5d7a93}@media(max-width:980px){.upload-card{grid-column:span 12}}